Security at Indent

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We would like to start off by saying we respect your privacy and take significant efforts to protect all your data and we would never do anything with your data that we wouldn’t be proud to tell the world about. We are honored that you trust us for your work, and take the responsibility to serve you seriously.

Here’s an overview of some of our security practices. We also recommend reviewing our Terms of Service and Privacy Policy.

Organizational Security

Information Security Program: Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Roles and Responsibilities: Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training: Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Third-Party Audits: Our organization undergoes independent third-party assessments to test our security and compliance controls.
Confidentiality: All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background Checks: We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security: All of our services are hosted with Google Cloud Platform (GCP). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit GCP Security.
Data Hosting Security: All of our data is hosted on Google Cloud Platform (GCP) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.
Business Continuity: We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response: We have a process for handling information security events which includes escalation procedures, rapid mitigation and customer communication.
Logging and Monitoring: We actively monitor and log various cloud services. We perform vulnerability scanning and actively monitor for threats.
Data Encryption: All databases are encrypted at rest. Our applications encrypt in transit with TLS/SSL.

Access Security

Permissions and Authentication: Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
Least Privilege Access Control: We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews: We perform quarterly access reviews of all team members with access to sensitive systems.
Password Requirements: All team members are required to adhere to a minimum set of password requirements and complexity for access.
Password Managers: All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Strong Authentication: Where available we have Single Sign-on (SSO) and 2-factor authentication (2FA) to ensure access to cloud services are protected.

Vendor Security

Annual Risk Assessments: We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management: Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Responsible Security Disclosure Policy

If you believe you’ve discovered a potential vulnerability,
please let us know by emailing us at security@indent.com.

Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.

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